Shipping & Returns
At Giants Tech, we strive to ensure that your orders are processed and delivered efficiently. Please review our shipping and returns policies below.
Shipping Information
- Shipping Methods: We offer a range of shipping options, including standard, express, and next-day delivery. Shipping rates and delivery times are calculated at checkout based on your location and selected shipping method.
- Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- International Shipping: We provide international shipping to most countries. Please note that customs fees or import duties may apply, and these charges are the responsibility of the customer.
- Tracking: You will receive a tracking number via email once your order has been shipped, allowing you to track your package until it arrives at your location.
Returns Policy
- Eligibility for Returns: We accept returns for most products within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Non-returnable Items: Certain items such as custom software or digital downloads may not be eligible for returns or refunds. Please review the product description for specific return eligibility.
- Return Process: To initiate a return, please contact our customer service team at [Your Company Email]. We will provide instructions on how to return your item(s). The customer is responsible for return shipping costs unless the return is due to an error on our part.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us for assistance.
Contact Us
If you have any questions or concerns regarding shipping or returns, feel free to contact us at [Your Company Email] or [Your Company Phone Number]. We are here to assist you.